Terms & Conditions

By accessing or using https://www.british-manualhandling.co.uk/ and any services, products, or Manual Handling Training and Manual Handling Online courses provided by British Manual Handling, you confirm you have read, understood, and agree to these Terms & Conditions.

These terms apply to all learners and organisations using our Manual Handling Course delivery in the UK, including London, with options for Manual Handling Certificate issuance and Manual Handling Refresher training. If you do not agree, please do not use the website or purchase any courses. Please also review our Cookie and Privacy information.

British Manual Handling is a registered British company specialising in Manual Handling Training, Manual Handling Online courses, and workplace safety certification. Based in London, we serve learners and organisations throughout the UK and Europe.

• Legal Name: British Manual Handling Ltd.
• Registration: Companies House - Company No. 17135281
• Location: London, UK
• Website: https://www.british-manualhandling.co.uk/
• Email: [email protected]

Our Manual Handling Course platform delivers accredited certification recognised by employers across the UK. Whether you need initial Manual Handling Training or a Manual Handling Refresher, our team is committed to providing quality online education that meets HSE guidance and industry standards.

Full payment is required before accessing any Manual Handling Course material. Transactions are processed securely through our payment gateway; invoices and receipts are issued electronically immediately after purchase. For corporate bookings in London and across the UK, purchase orders may be accepted subject to prior agreement.

• Currency: Prices for Manual Handling Training are listed in GBP unless stated otherwise, reflecting our base in the UK.
• Bulk discounts: A 10% discount is applied automatically for 10+ courses, or 20% for 50+ Manual Handling Course places - ideal for organisations rolling out Manual Handling Training across teams.
• Vouchers: Discount codes and vouchers must be applied and validated at checkout. Government or employer funding (where applicable) should be confirmed before purchase.
• Corporate invoicing: Available for organisations in London, the UK, and internationally requiring formal purchase orders for Manual Handling Online training.

Upon successful payment, you will receive instant access to your Manual Handling Training modules. Your Manual Handling Certificate will be available for download upon successful completion of all assessments.

1. Access to Manual Handling Online materials is time‑bound as stated on each course page and by your subscription type.
2. Unauthorised sharing, copying, recording, or redistribution of materials, videos, or assessments is prohibited.
3. You are responsible for keeping your login credentials secure and for all activity under your account.
4. You must be legally entitled to access our website and systems from your jurisdiction.

Our platform is optimised for desktop and mobile, enabling flexible access to Manual Handling Training across the UK and London. Availability may vary during maintenance windows.

Creating an account and Sign in with Google: You can create your learner account using your email address and a password, or sign in securely with Sign in with Google. If you choose Google Sign-In, Google shares only your basic profile information with us - your name, email address, and profile picture - and we use it solely to create, secure, and manage your training account. We never see or store your Google password, we do not request access to any other data from your Google Account, and this information is never sold or used for advertising. You can revoke this access at any time from your Google Account permissions page.

All course content, media, software, copy, graphics, and assessments are the exclusive intellectual property of British Manual Handling. Purchasing a course grants a limited, non‑exclusive, non‑transferable, revocable licence for the named learner; it does not transfer ownership or grant rights beyond the stated licence.

Content includes but is not limited to: Manual Handling Course (including Manual Handling Refresher), and related safety modules as made available from time to time.

All trademarks, names, and logos displayed are the property of British Manual Handling or their respective owners. No licence to use any trademark is granted without prior written consent. This includes our course branding for Manual Handling Training, Manual Handling Course materials, and all associated Manual Handling Certificate designs.

Our brand identity represents quality Manual Handling Online education trusted across London, the UK, and Europe. Unauthorised use of our trademarks in connection with competing Manual Handling services or misleading representations is strictly prohibited.

We strive to maintain accurate information and reliable availability for all Manual Handling Training services. However, our website and courses are provided on an "as‑is" and "as‑available" basis, without warranties of any kind, express or implied (including merchantability, fitness for a particular purpose, or non‑infringement), to the maximum extent permitted by law.

British Manual Handling is not liable for any direct, indirect, or consequential loss, damage, injury, delay, or expense arising from use of, or inability to use, our Manual Handling Course, Manual Handling Online platform, or related materials, including technical interruptions or errors. Nothing in these Terms limits liability that cannot be limited under applicable law.

While our Manual Handling Training is designed to meet industry standards and support workplace compliance in London, the UK, and beyond, employers remain responsible for assessing training suitability for their specific workplace requirements.

We reserve the right to suspend, modify, or terminate accounts that violate these terms. This protects the integrity of our Manual Handling Training platform and ensures fair access for all learners completing Manual Handling Course certification.

Account suspension may occur if you:

• Attempt to cheat, manipulate, or circumvent Manual Handling Training assessments.
• Share login credentials or allow others to access your Manual Handling Online account.
• Copy, record, or redistribute Manual Handling Course content without authorisation.
• Act in conflict with our commercial interests, including collaboration with competitors misusing access.
• Engage in abusive, threatening, or inappropriate behaviour toward staff or other learners.

Suspended accounts are not reinstated and are not eligible for refunds. Any Manual Handling Certificate issued may be invalidated. Learners in London, the UK, and internationally are expected to complete Manual Handling Training honestly and in accordance with these terms.

If any section here conflicts with a course-specific policy or module guidance for Manual Handling Training, the more specific policy shall take precedence for that course or module. This applies to all Manual Handling Course variants, including Manual Handling Online, Manual Handling Refresher, and any specialised modules.

Specific precedence rules:

• Course-specific access periods override general access terms for Manual Handling Online training.
• Assessment requirements stated on individual Manual Handling Course pages take priority.
• Corporate or group agreements for Manual Handling Training in London and the UK may include additional terms that supplement these conditions.
• Manual Handling Refresher renewal requirements may vary based on employer policy and HSE guidance.

When in doubt, the most recently published policy for your specific Manual Handling Course applies. Contact our support team for clarification on any terms affecting your Manual Handling Certificate.

If any provision of these Terms & Conditions is found unenforceable by a court or regulatory authority, that provision will be modified to the minimum extent necessary or removed entirely. The remainder of the terms will continue in full force and effect.

This severability clause ensures:

• Your Manual Handling Training experience remains protected regardless of legal changes in the UK or elsewhere.
• Your Manual Handling Certificate validity is unaffected by any term found unenforceable.
• Access to Manual Handling Online courses continues under the remaining valid provisions.
• Corporate agreements for Manual Handling Course delivery in London and throughout the UK remain binding under enforceable terms.

The unenforceability of one provision does not affect the validity of any other provision. Your rights to complete Manual Handling Training and receive your Manual Handling Cert are preserved.

We reserve the right to select our customers. Our support (email/phone/live chat) is a complimentary service provided to assist learners completing Manual Handling Training across London, the UK, and internationally. We may refuse service where users display rude, offensive, or inappropriate conduct toward staff.

Our support team is here to help you successfully complete your Manual Handling Course, obtain your Manual Handling Certificate, and answer questions about Manual Handling Online delivery. We appreciate respectful communication as we work together toward your certification goals.

These Terms & Conditions are governed by the laws of England and Wales. All disputes relating to Manual Handling Training, Manual Handling Course access, or Manual Handling Certificate issuance are subject to the exclusive jurisdiction of the courts of England and Wales. As British Manual Handling is based in London, the laws of England and Wales apply to all transactions regardless of where learners are located.

• Important - No refunds after start: Once a Manual Handling Course is purchased and you have started the training (accessed modules, content, or assessments), refunds are not possible. Course access is a digital educational service that cannot be returned or reassigned.
• Completed courses and certificates: Once a course is completed or a Manual Handling Certificate has been generated, the service has been delivered in full and is never refundable, for any reason. A certificate remains valid only while the payment for it remains settled.
• Employer and team purchases: When a company assigns, sends, or activates a course seat for an employee or named learner, that seat is considered activated and delivered and is no longer refundable - even before the learner opens the course. Assigned seats cannot be swapped to another person.
• Expired access: If a course licence expires unused, or a certificate reaches its natural expiry date, no refund or credit is due - the service was available for the entire stated period.
• Before starting a course: If no content has been accessed and no seat has been assigned, you may request a cancellation review within 14 days of purchase. Eligibility is assessed case-by-case and verified against our platform access records.
• After starting a course: Your licence becomes active and uniquely assigned; it cannot be reused, transferred, or reissued to another user.
• Decide carefully: Review the course outline, objectives, and prerequisites before enrolling in Manual Handling Training.
• Technical issues: We provide troubleshooting and completion support rather than refunds once content has been accessed.

All courses on this platform are digital services delivered online. Your Manual Handling Course is made available inside your account immediately after payment, and the service is considered delivered in full at the moment you first open the course content. Because of this immediate digital delivery, and in line with Section 13 above, you expressly acknowledge that once you access the training content, your 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (where applicable to consumers) is waived for that course, as permitted for digital content supplied with the consumer's prior express consent.

Proof of delivery and access records

To protect both you and us, and as proof that the service was delivered, our platform automatically records key account and training activity, including:

• The date, time and IP address when you create your account and accept these Terms & Conditions;
• The date, time and IP address when you confirm the start of a course and accept the course start agreement;
• Sign-ins to your account, orders and payments (including the network and device used);
• Course access, module completions, exam or assessment attempts and their results;
• Certificate generation and certificate downloads.

These records are kept securely, are processed under our legitimate interest in preventing fraud and proving service delivery, and are retained in accordance with our data retention policy (detailed activity logs are automatically deleted after a limited period; consent records are retained as legal evidence). By using the platform you acknowledge and consent to this recording.

Chargebacks and payment disputes

• Talk to us first: if you have any concern about a payment, contact [email protected] before contacting your bank. Almost every issue can be resolved quickly and fairly by our support team.
• Evidence will be provided: if a chargeback or payment dispute is raised for a course that our records show was accessed, progressed, completed, or for which a certificate was issued, we will contest the dispute and submit our full access records (timestamps, IP addresses, consents, course activity, exam results and certificate history) to the payment provider and the card issuer as proof of delivery.
• Unfounded chargebacks: raising a chargeback while keeping the benefit of the training (including any certificate obtained) constitutes a breach of these terms. In such cases we reserve the right to invalidate and revoke the related certificate(s), suspend or terminate the associated account, and recover the disputed amount together with any dispute fees imposed on us.
• Certificates remain our property until paid for: a certificate is only valid while the payment for the underlying course remains settled. If payment is reversed, the certificate is automatically void and employers or authorities verifying it will be informed it is no longer valid.

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